ABOUT
Al Tawfeeq Security Service is a renowned and professional security company, which provides armed and unarmed security services and expertise to clients in the private and public sector.
We provide our clients with one of the most reliable, professional, and personal security services, tailored to every business needs.
With over 22 active years in the Saudi Arabian market, our firm is recognized to be top-notch within our industry, with a high security permit (number 112). In accordance with the regulations of the Ministry of Interior, represented by the Civil Guards Industrial Security at the Ministry of the Interior, Al Tawfeeq has seen rapid expansion across the Kingdom, and widely recognized for its premium services.
Today, we are proud to cater to our wide portfolio of niche customers and government institutions, as well as SMEs. With our presence in the Makkah province, Jeddah, Mecca, and Madinah; Al Tawfeeq offers top-notch services, where the customer satisfaction is always our biggest priority.
OUR VALUES
We believe in ‘best practices’, and ‘best people’. Through our eco-system, we promote training and development to ensure that all security staff deployed are at the highest standard.
We have a reliable team of licensed and competent security officers equipped with the necessary training to effectively carry out their jobs.
Contributing to economic welfare, by providing job opportunities and market growth.
OUR OPERATION
Quality, smooth of operation, protocols and policies are essential to us to ensure catering to the highest level of services. Periodic meetings are frequently carried out to gather customer’s assessment; identifying operational obstacles; and developing adequate solutions
FUNCTIONAL STRUCTURE
Our company hierarchy enables our efficiency and high standards:
FIELD OPERATIONS
Our field security operations are widely available and dispersed to always ensure all security sites are covered. Their functions are, but not limited to:
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Cover any staff shortage through the Reserved Force.
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Control all employee attendance and departure for smooth operation.
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Backlog records and security settings pertaining to company policy and procedures.
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Gather customer feedback to ensure satisfaction.
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Communicate protocols with security staff members to ensure training and all
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Policies are met at the highest level of service.
TELECOMMUNICATIONS
All staff and clients alike are fully equipped with comprehensive communications coverage. Communications is done through the network, where clients are made fully aware of the wireless communication setup should any feedback arise.
TRAINING
Our field experts undergo the highest level of rigorous training, prior to being dispatched to client sites. Furthermore, we have strong affiliations with accredited security companies worldwide, and have the option to undergo additional training courses should the customer require a more tailored solution.
Our current training is divided into two parts: The first step of employee training is held within our facilities; followed by a second and more rigorous training at the client’s facility for a more customized solution. Our training programs include:
BUILDING AND FACILITY
SECURITY
FIRST AID
BUILDING EVACUATION IN
CASE OF EMERGENCY
CRISIS MANAGEMENT
WHEN DEALING WITH
A CHAOTIC PUBLIC
POWER RESERVE
Our group of security personnel are readily available to cover all shifts and any staff shortage or absence of key individuals. This in turn, has helped us ensure continuity of our high-level of service, company procedures and protocols; without compromising on security measures.
REPORTS
An official report will be sent monthly via email to all clients, covering the following details:
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SECURITY GUARDS’ MONTHLY ATTENDANCE REPORT.
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COVERAGE OF THE RESERVE FORCE DURING THEIR FIELD OPERATION.
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SECURITY REPORT OF CONDITIONS AND FIELD ANALYSIS.
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REPORT ON OBSTACLES FACED ON FIELD, WITH IMPROVEMENT RECOMMENDATIONS.
UNIFORMS
Uniforms are essential to us as part of our professional image. As such, we correspond to the specifications set by the Ministry of Interior for all field operators.
AUTOMATION
AND DIGITIZATION
Working in alignment with the latest technology ensures efficiency in our workflow. Al Tawfeeq Security Services has invested in the state-of-the-art digital platform to customize our project management and operations. Today, we are 100% paperless, and manage our entire operation through the customized platform we created, more commonly known as ‘Venus’.
Through our software, we can generate all reports digitally, record staff attendance, manage entire company workflow, and implement all our company functional requirements through our hassle-free, fully automated system. Integrating all our business needs; we can deliver revolutionary customer experience with upmost accuracy and efficiency.
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